Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders arrive within 5-10 business days, depending on location.

Domestic Shipping Rates and Estimates

We offer free shipping for orders over $50. For orders less than $50, shipping charges will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@theonemoto.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Local Pick-Up Option

Pick-Up Location:
One Moto Cafe Speed Shop
1642 NE Sandy Blvd.
Portland, OR 97232
Phone: (971) 266-8809

Pick-Up Hours:
Every day, 10:00 AM - 4:00 PM

How It Works:
When you place an order, you can choose the local pick-up option at checkout. After your order is processed, we'll send you an email notification when it's ready for pick-up. You should expect to receive this notification within 2 to 5 business days.

Contact Us

If you have any further questions, please don't hesitate to contact us at info@theonemoto.com.

Our contact information is posted below:

The One Motorcycle Show
info@theonemoto.com
1642 NE Sandy Blvd,
Portland, OR 97232